Top Notch Agents earn up to $12 hr.

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What to Expect On a day-to-day basis, Service Agents can expect to participate in the following activities:

• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

– a vehicle that won’t start

– flat tire(s)

– keys locked inside a car

– vehicle out of gas – vehicle in an accident

 

• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

• Probe to identify the need of the customer based on vehicle inoperable situation

• Identify the customer’s location using Google Maps and other client tools

• Provide policy coverage details based on the specific client program

• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

• Provide status updates to customers calling after the initial request for assistance was processed

Inbound Customer Billing Support

$10 Part Time/ $11 Full Time

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This program will eventually include a Troubleshooting call type. Some continuing certification will eventually be required for this call type. Service Revenue will be provided for this continuing certification. Details will be provided when available.

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What to Expect

• Assist customer with questions and issues

• Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps

• Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs.

• Receives customer inbound phone calls for billing questions

• Provides quality service to increase customer satisfaction.

• Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards.

Comcast Cable Communications Tech & Billing Support

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Customer Service / Customer Retention

Up to $13 hrly 

Top Performing Agents earn Top Notch Incentives

 

What to Expect On a day-to-day basis, agents can expect to participate in the following activities:

• Assist customers - who want to reduce or liminate services – in finding the package that works best for them

• Have a value-based conversation to identify the best fit products and services to support the customer’s lifestyle

• Provide excellent customer service that will help retain those customers who want to eliminate services

• Build trust and rapport with the Comcast customer through clear, respectful interaction

• Always strive to ensure First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT)

• Code the sale accurately and completely for the installer • Assist callers with billing inquiries

​Inbound Customer Support

Up to $10 hrly 

Top Performing Agents earn Top Notch Incentives

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 What to Expect At this time, this opportunity is scheduled to last approximately 5 months, with the possibility of extending to 9 months or beyond – depending on client need. Please rest assured that we are working hard to make this a regular program and will provide updates as they become available.

 

On a daily basis for the FIS Client Program Service Partners:

• Provide customer service via phone regarding prepaid card solutions; Handle customer inquiries and resolve basic support issues such as balance and transaction inquiries, card activations and delivery inquiries

• Receive inbound customer service/financial customer service calls

• Update customer information and ensure accurate entry of contact information

• Troubleshoot customer problems, identify and solve root cause of problems

• Track and document inbound support needs • Provide consistent, high quality professional interactions while meeting program quality guidelines

$11 per hr. Part Time  -  $12 per hr  Full Time

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-No Phone Line Required-

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What to Expect

 

• Provide high end, white glove support to very large CPA firms who do personal taxes for their clients.

• Interact with Lacerte users via phone, responding to customer service questions and/or renewal questions.

• Research, analyze and determine an appropriate course of action for Lacerte customers; recommend additional services and add-ons as applicable.

• Be a positive representative for Intuit and the Lacerte Group; take a caring and empathetic approach to customer interactions.

• Articulate how to use the Lacerte software product accurately and efficiently resolve customer inquires on the first contact.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires.

• Offer analytical and organized resolutions and find a sense of enjoyment in troubleshooting, critical thinking and problem solving.

• Secure the firm’s commitment to renew the software

Up to $13 per hr

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-No Phone Line Required-

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What to Expect On a day-to-day basis, Service Partners can expect to participate in the following activities:

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• Interact with QuickBooks customers via phone, focusing on process related questions, data entry and navigation.

• Research, analyze and determine an appropriate course of action for QuickBooks customers.

• Be a positive representative for Intuit and the QuickBooks product; take a caring and empathetic approach to customer interactions.

• Articulate how to use the QuickBooks product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of Intuit’s suite of products and educating customers on those that best meet their needs.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.

• Act as a technical resource when assisting customers to resolve problems with devices and equipment.

Up to $13 per hr

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-No Phone Line Required-

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What to Expect

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• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.

• Research, analyze and determine an appropriate course of action for TurboTax customers.

• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.

• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.

• Document all issues, resolution and follow up action..

Up to $12 per hr

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-No Phone Line Required-

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What to Expect

 

 • Interact with ProSeries business customers (mid-sized tax preparation and accounting firms) to provide premium service to these high value customers via phone, assisting with tech support, tax support, and general e-filing support questions (knowledge of tax concepts a plus)

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires related to software installation, reinstallation, entry, and other software support matters
• Provide caring, empathetic and white glove customer interactions that positively represent the Intuit ProSeries brand

Sales Based $8 per hr PLUS Commissions

Sales transactions are eligible for a service revenue incentive. Agents who service the Interval International program have access to “Friends and Family” rates after 90 days of servicing

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Opportunities for advanced certification – and increased service revenue – after 45 days of servicing!​

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What to Expect: 

 On a day-to-day basis, Service Partners can expect to participate in the following activities:

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• Assist members in placing their wait-list requests for a resort that is currently unavailable.

• Offer members alternative vacation options if their first choice is unavailable.

• Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels as well as all Interval products.

• Solve member concerns for first call resolution, ultimately avoiding escalation.

Up to $12 per hr

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What to Expect

• Inbound customer service calls from Princess Cruises Guests and travel agents

• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes

• Transferring of inbound calls or outbound calls to other clientdesignated internal support departments or client account representatives

• Upsell members additional cruise packages to enhance the member cruise experience

Up to $10 per hr

Bilinual Up to $10.50 per hr

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What to Expect :

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• Serve as an extension of LogistiCare in helping connect individuals with the transportation needed to fulfill their medical needs.

• Interact with customers and providers, answering questions related to the appointment in question.

• Interact with a wide demographic , providing an exemplary level of customer service.

 Rate:  UP TO $14 hrly.

 

The Airbnb opportunity is one of the most exciting offered by Arise, supporting Airbnb "hosts" and "guests." Please download and read ALL details of the opportunity announcement (OA) before expressing interest. 

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• Handle inbound calls and messages from guests and hosts with issues relating to activities such as website issues, profile issues, property issues, and more.

• Provide knowledgeable, friendly platform support to the worldwide Airbnb community and properly resolve guest and host challenges as needed by phone and/or messaging

• Research and troubleshoots problems using available resources

• Escalate issues appropriately

• Respond professionally to inbound contacts, including urgent situations

• Compose thoughtful, articulate, and accurate messages

Comcast Cable Communications Tech & Billing Support

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Customer Service / Customer Retention

Up to $14 hrly 

Top Performing Agents earn Top Notch Incentives

 

What to Expect On a day-to-day basis, agents can expect to participate in the following activities:

• Assist customers - who want to reduce or liminate services – in finding the package that works best for them

• Have a value-based conversation to identify the best fit products and services to support the customer’s lifestyle

• Provide excellent customer service that will help retain those customers who want to eliminate services

• Build trust and rapport with the Comcast customer through clear, respectful interaction

• Always strive to ensure First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT)

• Code the sale accurately and completely for the installer • Assist callers with billing inquiries

Hrly Rates: Up to $10 hrly + Incentives

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What to Expect

 

Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.

• Respond to general inquiries.

• Describe the services, plans, and requirements.

• Process change of address requests.

• Accept and process requests for information materials.

• Research and resolving customer complaints. Performing callbacks as a customer resolution

• Responding to billing clarification as well as claim status questions and inquires

• Transfer calls to Cinch Customer Service when required.

• Facilitate three-way conferencing and scheduling between customers and service providers.

Customer Service- Up to $12 per hr

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---No Phone Line Required---

 

What to Expect

 

• Respond to “Where is my order?” calls

• Assisting customers with product questions

• Placing new orders/volume orders

• Handling existing orders: returns/replacements

• Provide store-specific support

• Tracking shipments

• Gift Card/Loyalty Card support

• Dispositioning all calls

• Deliver first call resolution with white glove service

Up to $11 per hr

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What to Expect On a day-to-day basis, Service Partners can expect to participate in the following activities:

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• Positively interact with customers via phone, providing a premium service to the customer.

• Be a positive representative for the brand; promoting products, benefits & discounts available to the customer. • Being a fan of Nespresso Coffee is a plus, as it helps drive engagement and sales.

• Navigate multiple complex systems while researching and resolving customers issues or concerns.

• Provide troubleshooting and resolutions to customers technical issues with their product.

$10 per hr PT/ $11 FT

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What to Expect Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for Carnival Customer Service Program:

 

• Serve on the front lines of the guest and Travel Agent partners experience

• Interact with guests and Travel Agent partners via phone; focusing on questions related to Carnival cruises, destinations, ship amenities, and many other pre-cruise related items

• Provide consistent, high-quality support to all guests and Travel Agent partners

• Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns

• Leverage Carnival’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries

• Document all calls, detailed resolution, and follow-up to actions

$10 Part Time / $11 Full- Time 

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Real-time case management and accountability from start to finish are critical during the Urgently Service Process. Service Partners on the Urgently UDA Program will oversee the successful completion of each failed dispatch. They will do so by:

• Providing support to Urgently customers, service providers, and partners through outbound calls. • Negotiating agreeable service rates for services rendered

• Helping to guarantee a smooth and empathetic customer experience.

• Gathering & verifying all information with the Customer.

• Overseeing all aspects of an Urgently roadside service request case by reviewing all case details & responding to messages in a timely and effective manner.

 

Including but not limited to:

o Reviewing case notes for relevant information

o Resolving alerts as directed by the system

o Making note of all actions taken as well as required future actions

o Releasing the case once completed

Up to $14 per hr

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What to Expect On a day-to-day basis, Service Partners can expect to participate in the following activities:

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• Assist customers in basic troubleshooting of their Samsung brand refrigerators, laundry machines and small appliances via phone

• Assist customers in self-service using Samsung.com for Service and Support questions

• Create positive customer experiences using successful call flows

• Probing and getting customers to a resolution

• Escalating for additional support when necessary

• Asking questions to figure out the source of customer's appliance issue

Part Time Up to $11 hrly

MAX - Up to $12 hrly

 

What to Expect Ensure a seamless, on-brand experience throughout the end-to-end Peloton member journey. Providing personalized and elevated support for Peloton’s members whenever they need assistance. Essential functions & duties:

 

• Provide exceptional customer service via phone channel. Potential opportunity for Top Performers to add chat    & email channels after 8 weeks* of servicing phone only.

• Earn the trust of the customers

• Educate customers on the product for optimal understanding and ease of use & accessibility

• Offer solutions quickly and be conscious of their time as well as your own

Neiman Marcus Customer Care 

Earn While you learn during Phase 2 of training!

Up TO $11 per hr

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Neiman Marcus is a one of a kind iconic, luxury retailer serving customers in every corner of the world. Agents interested in this opportunity must own a Smartphone for authentication purposes.

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What to Expect • Responding to customer inquiries related to online catalog ordering

• Assisting customers with order-related issues to resolve issues and ensure orders are successfully submitted

• Responding to customer inquiries related to item sizing, color, material, dimensions, warranties and shipping

Capabilities of Top Performing Call Centers for this Program

• Strong customer service skill and ability to show empathy to customers, while offering solutions

• Excellent listening skills • Agents that demonstrate excellent listening skills and delivers white glove customer service on every customer interaction • Demonstration of impeccable attention to detail and focus

• Demonstrated capabilities on programs requiring navigation of multiples systems during a call to gather information and assist the customer

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Top Agents earn up to $11 per hr. Plus Top Notch Bonus Incentives

Up to $11 per hr

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-What to Expect Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for the Signet | Kay Jewelers & Jared Client Program:

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• Handling inbound/outbound calls

• Provide exceptional customer service via phone channel. Potential opportunity for to add chat at a later date.

• Respond to “Where is my order?” calls

• Assisting customers with product questions

• Placing new orders/volume orders

• Handling existing orders: returns/replacements

• Provide store-specific support

• Tracking shipments • Gift Card/Loyalty Card support

• Deliver first call resolution with white glove service

$8 hrly

 

What to Expect

At this time, this opportunity is scheduled to last approximately 6 months, with the possibility of extending beyond that – depending on client need. Given the fast pace of changes related to the COVID-19 vaccine rollout and varying eligibility requirements from state to state, continuing certification will be required. Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for the Walgreens Vaccine Support Service Program:

 

• Inbound customer service calls • Provide consistent, high quality support and empathy to all customers

• Support customers in registering to receive the COVID-19 Vaccine

• Support customers in validating the customer is eligible to receive the COVID-19 Vaccine; location, age, pharmacy's availability

• Customer profile password resets • Leverage Walgreen's system tools, internal web-based knowledge service, and other resources to independently respond to inquiries

• Follow call flow, policy and procedures appropriately

*** TNG Course Assistance Available****

 

The Home Depot Customer Care Agent

 

Pay: Part Time- Up To to $11 per hr. + Top Notch Incentives

Full Time- Up to $13 per hr 

 

What to Expect

• Assisting customers with product questions • Placing new orders • Handling existing orders: returns/ replacements • Provide store specific support • Contacting vendors for shipping information

 

Capabilities of Top Performing Call Centers for this Program

• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations • Provides knowledgeable, friendly and eloquent customer service • Experience working with users to identify the best solution